Enhancing Efficiency and Security with SeekdaPay
The Rindererhof, a renowned hotel in Hintertux, faced the challenge of simplifying payment processes for both guests and staff. The previous approach required manual handling and storage of credit card data—a potential security risk and a time-consuming task for the team.
Why SeekdaPay?
The Krajnc family chose SeekdaPay for its distinct advantages:
- Security in Credit Card Processing: SeekdaPay complies with the highest security standards, offering PCI DSS-compliant solutions.
- Streamlined Processes: The automation provided by SeekdaPay eliminated manual tasks, such as processing deposits, managing cancellations, or following up on failed credit card payments.
This combination of security and efficiency made SeekdaPay the ideal choice for the Rindererhof.
The Solution and Results
- Enhanced Efficiency for Direct Bookings:
Previously, credit card data had to be printed and manually processed through a terminal. With SeekdaPay, this process is now fully automated, saving valuable time. - Improved OTA Booking Handling:
For bookings via online travel agencies, payments are processed seamlessly. If a credit card fails, the time consuming follow-up with the guest is no longer necessary. - Simplified Cancellation Management:
In case of cancellations, SeekdaPay ensures quick and hassle-free refunds, reducing administrative effort.
Insights from a recently conducted study in 2024
The study highlights two critical challenges for hoteliers:
- Payment Security: Over 60% of surveyed hotels identified data security and privacy as major concerns in payment processing.
- Efficiency Through Automation: Hotels using automated payment solutions save an average of 35% in labor time compared to manual processes.
SeekdaPay directly addresses these challenges, making it a reliable partner for forward-thinking hoteliers. The report further notes that hotels using solutions like SeekdaPay achieve significantly higher guest satisfaction rates.
Rindererhof’s Experience with SeekdaPay
- Ease and Time Savings: “With SeekdaPay, we no longer need to process deposits manually, and we’ve eliminated the need for follow-ups with guests over failed payments.”
- Outstanding Customer Support: “Seekda provided professional and patient guidance throughout the implementation process. It was seamless, and the support exceeded our expectations.”
“SeekdaPay has been specifically designed to meet the unique needs of the hospitality industry. We understand that hoteliers face complex challenges daily, whether it’s securely processing payments, integrating multiple booking channels, or optimizing operational workflows. SeekdaPay is a comprehensive solution that ensures not only top-notch security and PCI DSS compliance but also significantly simplifies payment processes for both guests and hotel teams.
Our mission is to give hoteliers more time to focus on what truly matters: their guests. With SeekdaPay, we minimize manual tasks and ensure payment processes are seamless, transparent, and efficient.” – explained DI Klaus Niederacher, Managing Director at Seekda
Why SeekdaPay is a Game-Changer
For the Rindererhof, SeekdaPay has not only transformed payment processes but also elevated the overall guest experience. The combination of secure, efficient technology and exceptional support makes it an indispensable solution for hoteliers seeking to focus on hospitality rather than technical challenges.
“SeekdaPay has not only made our daily operations easier but also helped us enhance our standards in security and service.” – Krajnc Family, Rindererhof, Hintertux