In an era where online bookings are becoming the norm, hotels face increasing pressure to streamline their payment processes. One hotel that has risen to the challenge is Biohotel Leutascherhof. With the implementation of SeekdaPay, they have been able to simplify both their internal payment processes and improve the guest experience. This case study explores how SeekdaPay has helped Biohotel Leutascherhof address critical challenges, from reducing manual errors to saving time for front desk staff.
The Challenge: Managing Increased Online Bookings Efficiently
As the number of online bookings surged, Biohotel Leutascherhof sought a solution to manage the growing complexity of payment processing. The hotel’s front desk team was spending considerable time manually entering credit card details, which increased the risk of errors and delayed check-ins.
“We wanted to simplify both the deposit process and payment procedures, especially with platforms like Booking.com,” said Christian Wandl, a representative of Biohotel Leutascherhof. “Handling payments manually wasn’t just time-consuming, but also prone to human error, such as incorrect credit card entries.”
The hotel’s goal was clear: reduce the amount of manual work for the front desk staff, eliminate payment errors, and provide a smoother experience for guests.
The Solution: Automating Payments with SeekdaPay
Enter SeekdaPay—a solution that offered the automation and simplicity Biohotel Leutascherhof was looking for. SeekdaPay allowed the hotel to streamline their payment process, particularly by integrating features like automated payment links and real-time reservation balance management.
Key Features of SeekdaPay:
- Payment Links: Guests can now complete transactions via a simple link, eliminating the need for manual credit card entry.
- Automated Transaction Processing: Payments for no-shows or cancellations are handled immediately without requiring staff intervention.
- Reservation Balance Management: Real-time updates on pending payments, deposits, and final balances, making it easier to track and manage.
The Results: Significant Time Savings and Error Reduction
With SeekdaPay in place, the hotel noticed a marked improvement in efficiency. Manual credit card entry—once a five-minute process for each guest—was now automated, saving time for the front desk team. According to Christian Wandl, “Five minutes may not sound like much, but when you add up the number of guests we handle each day, it becomes significant.”
SeekdaPay also eliminated the issue of incorrect credit card details, a problem that had previously delayed transactions and frustrated both staff and guests.
Specific Outcomes:
- Time Savings: Automated payments significantly reduced the time needed to process transactions, allowing staff to focus on guest services rather than administrative tasks.
- Error Reduction: The elimination of manual credit card entry reduced errors and the associated delays in payment processing.
- Enhanced Guest Experience: Guests now enjoy faster check-ins and a more seamless payment process, leading to higher satisfaction.
Customer Support and Implementation
The implementation of SeekdaPay was another smooth experience for Biohotel Leutascherhof. According to Wandl, “The setup was quick, thanks to the automated processes. The support from Seekda has always been straightforward and efficient.”
Conclusion
Biohotel Leutascherhof is just one example of how SeekdaPay is transforming the way hotels manage payments. By automating manual processes, reducing errors, and offering a seamless payment experience, SeekdaPay has become a critical tool for hotels looking to streamline operations and enhance guest satisfaction.
For hotels facing similar challenges, SeekdaPay provides an innovative solution that simplifies transactions, improves efficiency, and boosts overall guest experience.
