Case Studies

“With Seekda we have had a reliable partner at our side for years and we really appreciate the cooperation. Online booking is an important sales tool and with the Seekda solution we can offer our guests a simple, uncomplicated booking process and increase our online sales.”

“Seekda booking tool is a great enrichment for our house because we were able to significantly increase our online sales and significantly improve our online presence. Especially since the booking process is very user-friendly for both guests and our supervising staff.”

“Seekda is a reliable partner that we value very much and who provides us with an online booking tool that is easy for us to use and maintain. It offers our guests the opportunity to make a booking quickly and easily, which has led to a constant increase in online sales in recent years.”

“By switching to KUBE, we were able to double our online bookings: seamless integration into our website, intelligent information about the rates offered and a bonus system for the next stay are functions that make online booking fun for our guests.”

“We have been using the Seekda system for over 12 years. The new KUBE is perfect for direct marketing and leaves nothing to be desired!”

“We think the change makes sense – we and our guests like it much better visually, more contemporary and more customer-friendly. We look forward to further innovative developments from Seekda and are happy to be part of it – customer support is top!”

“After a short test run last summer, it was clear to us that the KUBE offers many great advantages that a company can only benefit from. For this reason, we didn’t think twice and switched immediately.”

“The switch to KUBE was a logical step for us, because the way to a potential direct booking must be simple and uncomplicated!”

“By switching to the new booking route, we were able to generate more direct bookings because the design is more modern and appealing and the booking process is very simple and uncomplicated for the guest.”

“We have been working with Seekda for a long time and are very satisfied with the cooperation and the services. The support team answers quickly and competently and always tries, whether it is a simple question or the link to a new program. We look forward to continuing this successful cooperation in the future!”

In an era where online bookings are becoming the norm, hotels face increasing pressure to streamline their payment processes. One hotel that has risen to the challenge is Biohotel Leutascherhof. With the implementation of SeekdaPay, they have been able to simplify both their internal payment processes and improve the guest experience. This case study explores how SeekdaPay has helped Biohotel Leutascherhof address critical challenges, from reducing manual errors to saving time for front desk staff. 

The Challenge: Managing Increased Online Bookings Efficiently 

As the number of online bookings surged, Biohotel Leutascherhof sought a solution to manage the growing complexity of payment processing. The hotel’s front desk team was spending considerable time manually entering credit card details, which increased the risk of errors and delayed check-ins. 

“We wanted to simplify both the deposit process and payment procedures, especially with platforms like Booking.com,” said Christian Wandl, a representative of Biohotel Leutascherhof. “Handling payments manually wasn’t just time-consuming, but also prone to human error, such as incorrect credit card entries.” 

The hotel’s goal was clear: reduce the amount of manual work for the front desk staff, eliminate payment errors, and provide a smoother experience for guests. 

The Solution: Automating Payments with SeekdaPay 

Enter SeekdaPay—a solution that offered the automation and simplicity Biohotel Leutascherhof was looking for. SeekdaPay allowed the hotel to streamline their payment process, particularly by integrating features like automated payment links and real-time reservation balance management. 

Key Features of SeekdaPay: 

• Payment Links: Guests can now complete transactions via a simple link, eliminating the need for manual credit card entry. 

• Automated Transaction Processing: Payments for no-shows or cancellations are handled immediately without requiring staff intervention. 

• Reservation Balance Management: Real-time updates on pending payments, deposits, and final balances, making it easier to track and manage. 

The Results: Significant Time Savings and Error Reduction 

With SeekdaPay in place, the hotel noticed a marked improvement in efficiency. Manual credit card entry—once a five-minute process for each guest—was now automated, saving time for the front desk team. According to Christian Wandl, “Five minutes may not sound like much, but when you add up the number of guests we handle each day, it becomes significant.” 

SeekdaPay also eliminated the issue of incorrect credit card details, a problem that had previously delayed transactions and frustrated both staff and guests. 

Specific Outcomes: 

• Time Savings: Automated payments significantly reduced the time needed to process transactions, allowing staff to focus on guest services rather than administrative tasks. 

• Error Reduction: The elimination of manual credit card entry reduced errors and the associated delays in payment processing. 

• Enhanced Guest Experience: Guests now enjoy faster check-ins and a more seamless payment process, leading to higher satisfaction. 

Customer Support and Implementation 

The implementation of SeekdaPay was another smooth experience for Biohotel Leutascherhof. According to Wandl, “The setup was quick, thanks to the automated processes. The support from Seekda has always been straightforward and efficient.” 

Conclusion 

Biohotel Leutascherhof is just one example of how SeekdaPay is transforming the way hotels manage payments. By automating manual processes, reducing errors, and offering a seamless payment experience, SeekdaPay has become a critical tool for hotels looking to streamline operations and enhance guest satisfaction. 

For hotels facing similar challenges, SeekdaPay provides an innovative solution that simplifies transactions, improves efficiency, and boosts overall guest experience. 

Enhancing Efficiency and Security with SeekdaPay

The Rindererhof, a renowned hotel in Hintertux, faced the challenge of simplifying payment processes for both guests and staff. The previous approach required manual handling and storage of credit card data—a potential security risk and a time-consuming task for the team.

Why SeekdaPay?

The Krajnc family chose SeekdaPay for its distinct advantages:

• Security in Credit Card Processing: SeekdaPay complies with the highest security standards, offering PCI DSS-compliant solutions.
• Streamlined Processes: The automation provided by SeekdaPay eliminated manual tasks, such as processing deposits, managing cancellations, or following up on failed credit card payments.

This combination of security and efficiency made SeekdaPay the ideal choice for the Rindererhof.

The Solution and Results

1. Enhanced Efficiency for Direct Bookings:
   Previously, credit card data had to be printed and manually processed through a terminal. With SeekdaPay, this process is now fully automated, saving valuable time.
2. Improved OTA Booking Handling:
   For bookings via online travel agencies, payments are processed seamlessly. If a credit card fails, the time consuming follow-up with the guest is no longer necessary.
3. Simplified Cancellation Management:
   In case of cancellations, SeekdaPay ensures quick and hassle-free refunds, reducing administrative effort.

Insights from a recently conducted study in 2024

The study highlights two critical challenges for hoteliers:

1. Payment Security: Over 60% of surveyed hotels identified data security and privacy as major concerns in payment processing.
2. Efficiency Through Automation: Hotels using automated payment solutions save an average of 35% in labor time compared to manual processes.

SeekdaPay directly addresses these challenges, making it a reliable partner for forward-thinking hoteliers. The report further notes that hotels using solutions like SeekdaPay achieve significantly higher guest satisfaction rates.

Rindererhof’s Experience with SeekdaPay

• Ease and Time Savings: “With SeekdaPay, we no longer need to process deposits manually, and we’ve eliminated the need for follow-ups with guests over failed payments.”
• Outstanding Customer Support: “Seekda provided professional and patient guidance throughout the implementation process. It was seamless, and the support exceeded our expectations.”

“SeekdaPay has been specifically designed to meet the unique needs of the hospitality industry. We understand that hoteliers face complex challenges daily, whether it’s securely processing payments, integrating multiple booking channels, or optimizing operational workflows. SeekdaPay is a comprehensive solution that ensures not only top-notch security and PCI DSS compliance but also significantly simplifies payment processes for both guests and hotel teams.

Our mission is to give hoteliers more time to focus on what truly matters: their guests. With SeekdaPay, we minimize manual tasks and ensure payment processes are seamless, transparent, and efficient.” – explained DI Klaus Niederacher, Managing Director at Seekda

Why SeekdaPay is a Game-Changer

For the Rindererhof, SeekdaPay has not only transformed payment processes but also elevated the overall guest experience. The combination of secure, efficient technology and exceptional support makes it an indispensable solution for hoteliers seeking to focus on hospitality rather than technical challenges.

“SeekdaPay has not only made our daily operations easier but also helped us enhance our standards in security and service.” – Krajnc Family, Rindererhof, Hintertux