At Seekda we believe that customer satisfaction is the cornerstone of our success. That’s why we conducted a comprehensive customer satisfaction survey in April 2023 to gather valuable information about your experience with our products and services. We were delighted that more than 200 customers actively participated and provided us with their valuable feedback. Today, we are pleased to share some exceptional results that reinforce our commitment to providing exceptional solutions for your hotel.
First of all, we are very proud to report that the likelihood of our customers recommending Seekda to other hotels is an outstanding 8.4 out of 10. This proves the trust you have placed in us and we are very grateful for your unwavering support.
As for the quality of our products and services, we are pleased to receive a rating of 8.7 on a scale of 1 to 10. This award is a testament to our ongoing efforts to provide you with innovative solutions that meet your growing needs.
Value for money is a crucial factor and we are pleased to announce that Seekda scored an impressive 8.1 out of 10 in this category. Our goal is to provide you with the best possible value for your investment by ensuring that our solutions are not only effective, but also affordable.
Our HTS team is always ready to help you quickly and effectively. We are pleased to announce that our efforts have been rewarded with an outstanding service quality rating of 9.1 out of 10. Your satisfaction is our top priority, and our support team will continue to do everything possible to assist you.
Now let’s look at some of the products and features that our customers appreciate the most. At the top of the list is our innovative Booking Engine, which has been praised for its ease of use and accessibility for your guests to make bookings. In addition, our powerful marketing features, including promotions, packages, and coupons, were highlighted for their ability to drive revenue. Finally, the integration of meta-channels such as Google, Trivago, and TripAdvisor was cited as a valuable benefit for expanding our online presence.
We would like to thank all of our customers who participated in the survey and provided us with their valuable feedback. Your insights are vital to us and we appreciate you taking the time to help us improve our products and services.
Rest assured that we will use the survey results to further improve our offerings. We will carefully analyze your feedback and work hard to incorporate it into future improvements to benefit your hotels!
